Privacy Policy

1. Who We Are

SketchHaus is a residential design firm based in Atlanta, Georgia. We provide architectural design services including renovation bundles, new construction packages, and the SketchHaus Builders Network (SBN). This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services.

2. Information We Collect

• Contact Information: Name, email address, phone number, and project address when you submit a form or schedule an appointment.
• Payment Information: We use Stripe for payment processing. We do not store your credit card details — Stripe handles all payment data securely.
• Project Details: Descriptions, documents, and photos you share with us in connection with your project.
• Usage Data: Browser type, pages visited, and interaction data collected automatically via cookies and analytics tools.
• Communications: Messages you send through our contact forms or chatbot.

3. How We Use Your Information

• To schedule and manage appointments and project consultations.
• To process payments and send receipts.
• To communicate with you about your project status, updates, and deliverables.
• To send marketing emails and updates (you may opt out at any time).
• To improve our website, services, and customer experience.
• To comply with legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your data with trusted third-party service providers who assist in operating our business, including:

• Stripe — payment processing
• Google — calendar and email services
• PandaDoc — contract signing
• GoHighLevel — CRM and marketing automation

These providers are contractually required to keep your data confidential and secure.

5. Cookies

We use cookies and similar tracking technologies to improve your experience on our site and analyze traffic. You can control cookie settings through your browser. Note that disabling cookies may affect some site functionality.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Project-related records may be retained for up to 7 years per standard business and tax requirements.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

To exercise these rights, contact us at info@sketchhaus.com.

8. Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

9. SMS / Text Message Consent

By providing your phone number and scheduling an appointment or submitting a form on our website, you consent to receive text messages (SMS) from SketchHaus related to your project, appointment reminders, and service updates. Message and data rates may apply. Message frequency varies.

You may opt out at any time by replying STOP to any text message you receive from us. For help, reply HELP or contact us at info@sketchhaus.com. We do not share your phone number with third parties for their own marketing purposes.

10. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by updating the effective date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us: